What should I consider when replacing my air conditioning unit?
A heat pump with a SEER (Seasonal Energy Efficiency Ratio) of 14 or greater and an HSPF (Heating Seasonal Performance Factor) of at least 7.8 will help lower the heating and cooling portion of your electric bill.
Depending on the efficiency level of the heat pump you install, and the existing system you are replacing, you may be eligible for an incentive.
Click here for information about Progress Energy incentives.
What should I consider when replacing my heating unit?
A heat pump with a SEER (Seasonal Energy Efficiency Ratio) of 14 or greater and an HSPF (Heating Seasonal Performance Factor) of at least 7.8 will help lower the heating and cooling portion of your electric bill. Depending on the efficiency level of the heat pump you install, and the existing system you are replacing, you may be eligible for an incentive. Click here for information about Progress Energy incentives.
What if I'm building a new home? What should I consider?
Contact Progress Energy or click here for additional information about building a Home Advantage Premium/Energy Star home.
Will ceiling fans increase my comfort level and reduce my energy bill?
A ceiling fan can be an important energy saver in your home. Visit our Web site for some tips on ceiling fans and other energy efficiency tips.
How can I have my air conditioning ducts checked for leaks?
Progress Energy can test your ducts and locate the leaks for you. Progress Energy will pay a portion of the test and repair if you qualify. Click here for more information.
How can I improve the level of attic insulation in my home?
Progress Energy will pay a portion of the cost to insulate your attic if you qualify. Click here for more information.
Does Progress Energy offer any incentives for improving the efficiency of my home?
Progress Energy has many programs designed to increase the efficiency of your home. Click here for information about energy efficiency programs and incentives.
Does Progress Energy have any renewable energy information available?
Click here for information on how Progress Energy is researching the use of photovoltaics.
How does Progress Energy support the environment?
Click here to view Progress Energy's commitment to the environment.
What can I do to reduce my electric bill?
Click here for efficiency tips you can put to use. Our Lower My Bill Toolkit offers tips and steps to help you determine where you may find savings on your utility bills with just a few small changes in your household routine.
What is EnergyWise?
This is a voluntary program that allows Progress Energy to temporarily interrupt central electric heating and water heating appliances during peak periods. Click here for more information.
Why is my electric bill so high this month?
Changes in your energy use will cause your bill to increase. Some of the things you may want to consider that can impact your energy use are noted below.
Weather: Extreme changes in the weather can more than double your electric usage in a given month.
Billing Period: The number of days in a billing period can vary from month to month.
Changes in Normal Living Routines: More electricity is used for preparing special meals, entertaining, or using new appliances.
Holidays: Unexpected company, cooking and cleaning, lighting and decorations all add up where electricity is concerned.
How can I save on my electric bill?
You can save on your bill by reducing the amount of energy you use. We offer a variety of conservation programs to help our residential customers control their electric energy costs. Click here to learn more about these programs.
Can I view my account information online?
Yes, registration to view your account online is quick and easy. Once you're registered, you can:
Compare your electric usage this year and last year to the average temperature by month.
Compare your past 12 months electric usage to the high, low and average temperature for the same period.
Compare the average temperature per month for the past 24 months.
Click here to register with Progress Energy.
What are my payment options?
You can pay your bill with cash, check, money orders and Visa, MasterCard and Discover. We also offer Automatic Draft, a program that allows Progress Energy to automatically and electronically deduct your payment from your bank account at no additional charge. Budget Billing is another free service that bases your monthly payment on the average of your bill over the last year. Click here to review all your payment choices.
Where do I mail my bill payment?
Mail payment to:
Progress Energy
P.O. Box 33199
St. Petersburg, FL 33733
What does all the information on my bill mean?
There's a description of each item on the back of your bill, or you may click here for additional information.
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