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Progress Energy is ready to answer the questions you have about your electric service or any of our products and services for your home.
Many of your most common questions can be quickly answered by reviewing our FAQs (Frequently Asked Questions):
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How much does it cost to connect my service?
Since electricity is billed after it is used, we may require a security deposit before completing your application for service. If you pass a credit screening, your deposit may be waived. There is also a one-time service charge for connecting your service that will be included on your first electric statement. Your deposits will be returned with interest after 23 months of continuous service if payment qualifications are met. Interest at the rate of 6 percent annually is paid on deposits held by Progress Energy for at least six continuous months. The interest will appear yearly as a credit on your June bill.
If I am opening a commercial account how much is the deposit?
Commercial deposits are based on the type of business and square footage. Please call our Customer Solutions Center to obtain a deposit quote. Commercial accounts receive 6 percent interest on their deposits after the first six months and begin receiving 7 percent after 23 months with good credit. The interest will appear yearly as a credit on your June bill. Visit the Business Solutions Web site.
What are my payment options?
You can pay your bill with cash, check, money orders and Visa, MasterCard and Discover. We also offer Automatic Draft, a program that allows Progress Energy to automatically and electronically deduct your payment from your bank account at no additional charge. Budget Billing is another free service that bases your monthly payment on the average of your bill over the last year. To review all your choices, visit Payment Options.
Who do I call if I have a problem with my electric service?
Call our Customer Solutions Center 24 hours a day, seven days a week. Our highly trained customer service associates always strive to provide the excellent level of service our customers deserve. We are always ready to help you.
Progress Energy customers can also take advantage of our automated phone system that lets you obtain billing information, report outages, obtain estimated outage restoration times and request payment arrangements, all using a touch tone phone.
What is Progress Energy's mailing address?
Bill Payments:
Progress Energy
P.O. Box 33199
St. Petersburg, FL 33733
General Correspondence/Corporate
Progress Energy
P.O. Box 1551
Raleigh, NC 27602-1551
How can I contact Progress Energy by e-mail?
For service requests or other information, please Contact Us online.
How can I contact Progress Energy by phone?
Progress Energy's Customer Solutions Center is open Monday - Friday 7a.m.-9p.m. We are available 24 hours a day, seven days a week for outages and emergencies.
In Pinellas: (727) 443-2641
In Orlando: (407) 629-1010
All other Florida locations and nationwide: (800) 700-8744
To report a power outage, call (800) 228-8485.
NOTE: Please allow one business day's notice on all requests to reconnect or disconnect service.
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