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How soon after I send in my application will my participation in Automatic Draft begin?
Usually within 30 days after we receive your application. Continue to pay your bill until you receive your first bill that has a message at the top regarding Automatic Draft. The date your bill will be automatically deducted from your account is shown.
What happens if I change banks?
Either call customer service or contact us online.
What happens if I feel my bill amount is incorrect?
Call Progress Energy's customer service number listed on your bill or contact us online.
Can I cancel participation in Automatic Draft at any time?
Yes. Call Progress Energy's customer service number listed on your bill or contact us online.
What if I am already on Automatic Draft and just want to make a new debit choice?
Call Progress Energy's customer service number listed on your bill or contact us online.
Can seasonal residents participate in Automatic Draft?
Yes. Just notify us when you reactivate your electric account.
Can Canadian customers participate in Automatic Draft?
Only if they have a bank account in the United States.
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