If I am opening a commercial account, how much is the deposit?
Commercial deposits are based on the type of business and square footage. Please call our Customer Solutions Center to obtain a deposit quote. Commercial accounts receive 6 percent interest on their deposits after the first six months and begin receiving 7 percent after 23 months with good credit. The interest will appear yearly as a credit on your June bill. Visit the Business Solutions Web site.
What are my payment options?
You can pay your bill with cash, check, money orders and Visa, MasterCard and Discover. We also offer PowerPay, a program that allows Progress Energy to automatically and electronically deduct your payment from your bank account at no additional charge. To review all your choices, visit Payment Options.
Who do I call if I have a problem with my electric service?
Call our Customer Solutions Center 24 hours a day, seven days a week. Our highly trained customer service associates always strive to provide the excellent level of service our customers deserve. We are always ready to help you.
Progress Energy customers can also take advantage of our automated phone system that lets you obtain billing information, report outages, obtain estimated outage restoration times and request payment arrangements, all using a touch tone phone.
What is Progress Energy's mailing address?
- Bill Payments:
Progress Energy:
P.O. Box 33199:
St. Petersburg, FL 33733
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General Correspondence/Corporate:
Progress Energy:
P.O. Box 1551:
Raleigh, NC 27602-1551
How can I contact Progress Energy by e-mail?
For service requests or other information, please Contact Us online.
How can I contact Progress Energy by phone?
If you have questions, a Progress Energy Small Business Consultant can help you learn more about our products and services, or how to save money for your business.
Speak with them directly by calling Progress Energy's toll-free, priority service line for small businesses, (877) 372-VIPS (877-372-8477). Small business consultants are available to answer your call, Monday through Friday, 7 a.m. to 6 p.m. EST.
To report a power outage, call (800) 228-8485.
NOTE: Please allow one working day's notice on all requests to reconnect or disconnect service.
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