What is the Utility Assistance Program?

• The Utility Assistance Program provides governmental and non-profit organizations a quick and easy method for assisting Progress Energy customers with payment of their electric bill.

Who should use the Utility Assistance Program?

• This site is intended for use by non-profit and governmental agencies.
  
  
• Customers seeking help with their electric bill should call our Customer Service Center at 1-800-452-2777.

How does my agency use the Utility Assistance Program?

• Registration: Prior to using Utility Assistance, the agency will need to complete our one-time registration process that allows online access to account information and provides the ability to pledge a payment toward the client's account.  If the agency has previously registered, it may by-pass this step and begin using Utility Assistance.    Agencies needing to register can e-mail their request to agencyresponses@pgnmail.com. Please include the Agency's name and contact number in the e-mail.
  
  
• Making a pledge: Login to Utility Assistance by entering your e-mail ID and password. After logging in, enter the customer account number to retrieve the Pledge/Inquiry page which provides current account information and prompts for adding a pledge. Complete the pledge details, including Authorized Agency Representative, Pledge Amount, and e-mail address, then submit. A confirmation page will be displayed and a separate e-mail note will be sent confirming the details of your pledge.

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