Have Questions? - Progress Energy

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Have Questions?

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Progress Energy is ready to answer the questions you have about your electric service or any of our products and services for your business.

Many of your most common questions can be quickly answered by reviewing the Frequently Asked Questions (FAQs) below:

How can I get more information on paying my bill?
For answers to common questions about paying your bill, review the Payment FAQs.

What is Progress Energy's mailing address?

Bill Payments:
Progress Energy
P.O. Box 2041
Raleigh, NC 27602-2041
General Correspondence/Corporate
Progress Energy
P.O. Box 1551
Raleigh, NC 27602-1551

How can I contact Progress Energy by e-mail?
For service requests or other information, please Contact Us online.

How can I contact Progress Energy by phone?
For inquiries on this account, please contact Business Services toll-free at 866-582-6345.

To report an outage or to check on restoration efforts in your area, call Progress Energy's 24-hour Outage Line at (800) 419-6356.