A strong storm can cause widespread power outages. To report that your power is out, call:

• (800) 419-6356 (in the Carolinas)
  
  
• (800) 228-8485 (in Florida)

24 hours a day, 7 days a week. Our highly trained restoration teams always work hard to make your outage as brief as possible.

Safety is our first concern.

We care about your safety. If you see a downed line, you should assume it is energized and stay away from it – then call Progress Energy to report it. Keep children away from flooded areas as the water could be hiding an energized line.

We also care about our employees’ safety. We do not ask them to make repairs when weather conditions are hazardous or when the damaged area is dangerous due to flooding or inaccessibility. In such extreme situations, we ask for your patience and understanding. Our employees will begin restoring power as soon as physically possible. 

Our dedicated team will work quickly to restore your power.

Progress Energy’s crews are highly trained professionals whose primary job after a storm is to repair damage and restore power. When a major storm is brewing, we can bring in crews from other areas in advance so they can be dispatched to the areas of greatest need. We position repair crews and supplies near areas with the greatest damage to speed restoration and to quicken response time.

A fair and efficient process determines restoration priorities.

Progress Energy has a fair, efficient and highly organized process that helps us prioritize restoration efforts. This ensures that we first restore power to facilities that serve the public interest – such as hospitals, fire departments and police stations. Then our crews begin making repairs to restore power to the largest number of customers first.

We do not establish restoration priorities based on where your home is located, how you have paid your bills in the past, or how often you call us to report the outage. 

Here’s how the restoration process works:

• First, we repair damage to Progress Energy plants that produce power as well as the lines that carry electricity from the plants into the communities we serve.
  
  
• Then, we restore power to customers who provide essential services to the community – such as hospitals and police stations.
  
  
• Next, we repair damage that will return power to the greatest number of customers in the least amount of time.
  
  
• Finally, once major repairs are complete, we begin working to restore small groups and individual customers.