For most businesses today, reliable, quality electric service is essential. Progress Energy recognizes that imperative and is committed to meeting that demand. That is part of the reason why Progress Energy has invested in world-class people and technology. Our goal is to ensure that the electricity you rely on is there today and in the future. That's why any service interruption – due to a storm or any unpredictable cause – gets the immediate attention of Progress Energy's customer service personnel.

These well-trained men and women are available around the clock to make sure service is restored safely and quickly. And just as our customer service personnel work around the clock, so do our generating plants. Twenty-four hours a day, seven days a week, these plants help ensure an adequate supply of electricity to power our customers’ homes, businesses and factories.

Progress Energy also maintains interconnections with neighboring utilities across our system. This demonstrated cooperation and commitment among electric utilities provides Progress Energy's customers, and those of the interconnected utilities, with an even greater degree of service reliability.